@import"https://fonts.googleapis.com/css2?family=Fraunces:opsz,wght@9..144,600;9..144,700&family=Manrope:wght@400;500;600;700&display=swap";:root{color-scheme:light;--bg: #fff8f2;--panel: rgba(255, 255, 255, .94);--panel-strong: rgba(255, 251, 245, .98);--line: rgba(249, 115, 22, .18);--text: #3b1d0f;--muted: #8b6b5b;--teal: #ea580c;--teal-strong: #c2410c;--coral: #fb923c;--glow: rgba(249, 115, 22, .16);--shadow: 0 24px 64px rgba(154, 52, 18, .12)}*{box-sizing:border-box}html,body,#root{height:100%;min-height:100%}body{margin:0;font-family:Manrope,sans-serif;color:var(--text);background:radial-gradient(circle at top left,rgba(251,146,60,.14),transparent 24%),radial-gradient(circle at bottom right,rgba(254,215,170,.36),transparent 30%),linear-gradient(180deg,#fffaf5,#fff1e6 52%,#fffaf5)}body:before{content:"";position:fixed;top:0;right:0;bottom:0;left:0;pointer-events:none;background-image:linear-gradient(rgba(251,146,60,.06) 1px,transparent 1px),linear-gradient(90deg,rgba(251,146,60,.06) 1px,transparent 1px);background-size:48px 48px;-webkit-mask-image:linear-gradient(180deg,rgba(0,0,0,.8),transparent);mask-image:linear-gradient(180deg,rgba(0,0,0,.8),transparent)}button,textarea{font:inherit}.app-shell{min-height:100vh;height:100vh;padding:32px;overflow:hidden}.app-shell>main{height:100%}.topbar{display:flex;align-items:center;justify-content:flex-start;gap:24px;margin-bottom:28px}.topbar h1,.hero-panel h1{margin:0;font-family:Fraunces,serif;letter-spacing:-.04em}.topbar h1{font-size:clamp(1.75rem,2.4vw,2.4rem)}.eyebrow{margin:0 0 8px;color:var(--teal);font-size:.75rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase}.nav-switch{display:flex;gap:12px}.nav-chip,.resolve-button,.send-button,.quick-reply{border:1px solid var(--line);transition:transform .18s ease,border-color .18s ease,background .18s ease,box-shadow .18s ease}.nav-chip{display:inline-flex;align-items:center;gap:8px;padding:12px 16px;border-radius:999px;text-decoration:none;color:var(--text);background:#ffffffeb}.nav-chip:hover,.resolve-button:hover,.send-button:hover,.quick-reply:hover,.session-card:hover{transform:translateY(-1px);border-color:#f9731657;box-shadow:0 18px 34px #f9731624}.nav-chip.active{background:linear-gradient(135deg,#6de3d42e,#ff7d6624);border-color:#6de3d480}.workspace{display:grid;gap:24px;min-height:100%;height:100%;min-height:0}.customer-layout{grid-template-columns:minmax(300px,420px) minmax(0,1fr)}.customer-chat-only{grid-template-columns:minmax(0,1fr)}.agent-layout{grid-template-columns:minmax(280px,340px) minmax(0,1fr)}.hero-panel,.chat-panel,.sidebar-panel,.console-panel{position:relative;overflow:hidden;border:1px solid var(--line);border-radius:28px;background:linear-gradient(180deg,#fffffffa,#f8fafcfa);background:linear-gradient(180deg,#fffffffa,#fff7edfa);-webkit-backdrop-filter:blur(22px);backdrop-filter:blur(22px);box-shadow:var(--shadow)}.hero-panel,.console-panel{padding:28px}.console-panel{display:grid;grid-template-rows:auto minmax(0,1fr);gap:20px;min-height:0}.hero-panel:after,.chat-panel:after,.sidebar-panel:after,.console-panel:after{content:"";position:absolute;inset:auto -15% -35% auto;width:200px;height:200px;border-radius:50%;background:radial-gradient(circle,rgba(251,146,60,.1),transparent 70%);pointer-events:none}.hero-copy{color:var(--muted);line-height:1.65;max-width:42ch}.brand-lockup{display:flex;align-items:center;gap:18px;margin-bottom:12px}.facebook-logo{display:inline-flex;align-items:center;justify-content:center;width:72px;height:72px;border-radius:22px;background:linear-gradient(180deg,#f97316,#ea580c);box-shadow:inset 0 1px #ffffff3d,0 20px 36px #f973163d}.facebook-logo span{color:#fff;font-family:Fraunces,serif;font-size:2.5rem;font-weight:700;line-height:1;transform:translateY(2px)}.facebook-logo.large{width:88px;height:88px;border-radius:26px}.stat-grid,.console-banner{display:grid;gap:16px}.stat-grid{margin-top:28px}.console-banner{grid-template-columns:repeat(4,minmax(0,1fr))}.stat-card{display:grid;gap:8px;padding:18px;border:1px solid rgba(148,163,184,.14);border-radius:20px;background:linear-gradient(180deg,#fffffff5,#fff7edfa)}.stat-card svg{color:var(--teal)}.stat-card span,.session-time,.session-preview,.queue-meta,.empty-state p,.presence-pill{color:var(--muted)}.stat-card strong{font-size:1.05rem}.chat-panel{display:grid;grid-template-rows:auto minmax(0,1fr) auto;min-height:0;height:100%;background:linear-gradient(180deg,#fffffffa,#fff7edfa)}.agent-chat{min-height:0}.panel-header,.sidebar-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:24px 24px 0}.panel-actions{display:inline-flex;align-items:center;gap:12px}.panel-header h2,.sidebar-header h2,.empty-state h3{margin:0;font-size:1.25rem}.presence-pill,.status-chip,.unread-pill{display:inline-flex;align-items:center;gap:6px;padding:10px 14px;border-radius:999px;border:1px solid var(--line);background:#ffffffe0;font-size:.85rem;font-weight:700}.presence-dot{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:999px;border:1px solid var(--line);background:#ffffffeb}.presence-dot.online{color:#f97316}.presence-dot.offline{color:#94a3b8}.conversation-feed,.session-list{padding:20px 24px 24px;overflow:auto;min-height:0;overscroll-behavior:contain}.conversation-feed{display:flex;flex-direction:column;gap:16px;scroll-behavior:smooth}.bubble-row{display:flex;align-items:flex-start}.bubble-row.agent{align-self:flex-end}.message-bubble{min-width:0;max-width:640px;padding:16px 18px;border-radius:20px;border:1px solid var(--line);box-shadow:0 12px 24px #0f172a14}.message-bubble.customer{background:linear-gradient(180deg,#fffffffa,#fff7edfa)}.message-bubble.agent{background:linear-gradient(135deg,#ffedd5fa,#fff7edfa)}.message-bubble p,.session-preview,.empty-state p{margin:0;line-height:1.6}.typing-indicator{display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border-radius:999px;background:#ffffffeb;width:fit-content;color:var(--muted)}.feed-end-anchor{width:100%;height:1px}.typing-dot{width:8px;height:8px;border-radius:999px;background:var(--teal);animation:pulse .9s infinite ease-in-out}.message-media{display:block;width:min(100%,260px);border-radius:16px;margin-bottom:10px;border:1px solid rgba(249,115,22,.14)}.reaction-bar{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.reaction-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;border:1px solid rgba(249,115,22,.16);background:#fffffff0;color:var(--muted);cursor:pointer}.reaction-chip.active{border-color:#f9731657;background:#ffedd5f5;color:var(--text)}.message-delete-button{display:inline-flex;align-items:center;justify-content:center;margin-left:auto;margin-bottom:10px;width:28px;height:28px;border:1px solid rgba(249,115,22,.14);border-radius:999px;background:#ffffffe0;color:var(--muted);cursor:pointer}.deleted-message{color:var(--muted);font-style:italic}.typing-dot:nth-child(2){animation-delay:.12s}.typing-dot:nth-child(3){animation-delay:.24s}.composer-panel{padding:0 24px 24px;display:grid;gap:14px;background:linear-gradient(180deg,#fff7ed00,#fff7edfa 28%);z-index:1}.hidden-file-input{display:none}.media-preview-card{position:relative;width:fit-content}.media-preview-image{display:block;width:min(100%,220px);border-radius:18px;border:1px solid rgba(249,115,22,.16)}.media-remove-button{position:absolute;top:8px;right:8px;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border:0;border-radius:999px;background:#ffffffeb;color:var(--text);cursor:pointer}.composer-row{display:block}.composer-shell{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;padding:10px 10px 10px 16px;border:1px solid rgba(249,115,22,.18);border-radius:28px;background:#fffffffa;box-shadow:0 16px 40px #f9731614}.composer-actions{display:flex;align-items:center;gap:10px}.icon-action-button{display:inline-flex;align-items:center;justify-content:center;width:42px;height:42px;border:0;border-radius:999px;background:#fff7edfa;color:var(--muted);cursor:pointer;box-shadow:none}.emoji-menu-wrap{position:relative}.emoji-menu{position:absolute;right:0;bottom:calc(100% + 10px);display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;min-width:190px;padding:10px;border:1px solid rgba(249,115,22,.18);border-radius:18px;background:#fffffffa;box-shadow:0 18px 34px #f973161f;z-index:20}.emoji-menu-button{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border:1px solid rgba(249,115,22,.12);border-radius:12px;background:#fff7edeb;cursor:pointer;font-size:1rem}.composer-input{width:100%;resize:none;min-height:44px;max-height:120px;padding:10px 4px;border:0;border-radius:0;background:transparent;color:var(--text);outline:none;box-shadow:none;line-height:1.5}.composer-shell:focus-within{border-color:#f9731657;box-shadow:0 16px 40px #f9731614,0 0 0 4px var(--glow)}.send-button,.resolve-button{align-self:end;display:inline-flex;align-items:center;gap:8px;padding:16px 18px;border-radius:18px;background:linear-gradient(135deg,#f97316eb,#ea580cf5);color:#fff;cursor:pointer;box-shadow:0 16px 30px #f9731633}.logout-button{border:1px solid var(--line);border-radius:999px;padding:10px 16px;background:#fffffff0;color:var(--text);cursor:pointer;transition:transform .18s ease,border-color .18s ease,background .18s ease,box-shadow .18s ease}.logout-button:hover{transform:translateY(-1px);border-color:#f9731657;box-shadow:0 18px 34px #f9731624}.send-button.compact{width:46px;height:46px;min-width:46px;padding:0;border-radius:999px;justify-content:center}.send-button.compact span{display:none}.send-button:disabled{opacity:.5;cursor:not-allowed}.quick-reply:disabled{opacity:.5;cursor:not-allowed}.quick-replies{display:flex;flex-wrap:wrap;gap:10px}.quick-reply{display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border-radius:999px;background:#fffffff0;color:var(--text);cursor:pointer}.sidebar-panel{display:grid;grid-template-rows:auto minmax(0,1fr);min-height:0;height:100%}.session-list{display:flex;flex-direction:column;gap:14px}.session-card{width:100%;text-align:left;padding:18px;border-radius:22px;border:1px solid var(--line);background:linear-gradient(180deg,#fffffff5,#fff7edf5);color:var(--text);cursor:pointer}.session-card.selected{border-color:#f9731647;background:linear-gradient(180deg,#ffedd5f5,#fff7edfa)}.session-row{display:flex;align-items:center;justify-content:space-between;gap:16px}.session-row.footer{margin-top:12px}.session-row strong{display:block;margin-bottom:4px}.name-row{display:flex;align-items:center;gap:10px}.live-indicator{display:inline-flex;align-items:center;gap:6px;font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.live-indicator.online{color:var(--teal)}.live-indicator.offline{color:var(--muted)}.live-dot{width:8px;height:8px;border-radius:999px;background:currentColor;box-shadow:0 0 0 4px #6de3d414}.session-preview{margin-top:12px}.status-chip.open{color:#ea580c}.status-chip.resolved{color:#f59e0b}.queue-meta{display:inline-flex;align-items:center;gap:6px}.unread-pill{background:#f9731629;color:#c2410c}.empty-state{display:grid;gap:8px;align-content:center;justify-items:start;min-height:220px}.empty-state.centered{min-height:100%;justify-items:center;align-items:center;text-align:center;place-content:center}.empty-state.compact{min-height:180px}.name-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:40;display:flex;align-items:center;justify-content:center;padding:24px;background:#ffedd58f;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}.name-modal{width:min(100%,460px);display:grid;gap:16px;justify-items:start;padding:32px;border:1px solid rgba(148,163,184,.18);border-radius:30px;background:linear-gradient(180deg,#fffffffc,#fff7edfc);box-shadow:var(--shadow)}.name-modal h2{margin:0;font-family:Fraunces,serif;font-size:2rem;letter-spacing:-.04em}.name-input{width:100%;padding:16px 18px;border:1px solid rgba(249,115,22,.22);border-radius:18px;background:#fffffffa;color:var(--text);outline:none}.name-input:focus{border-color:#f9731670;box-shadow:0 0 0 4px var(--glow)}.open-chat-button{display:inline-flex;align-items:center;justify-content:center;min-width:160px;padding:16px 22px;border:1px solid rgba(249,115,22,.26);border-radius:18px;background:linear-gradient(180deg,#f97316,#ea580c);color:#fff;cursor:pointer;transition:transform .18s ease,opacity .18s ease,box-shadow .18s ease;box-shadow:0 18px 28px #f9731633}.open-chat-button:hover{transform:translateY(-1px)}.open-chat-button:disabled{opacity:.55;cursor:not-allowed;transform:none}@keyframes pulse{0%,to{opacity:.35;transform:translateY(0)}50%{opacity:1;transform:translateY(-2px)}}@media (max-width: 1100px){.customer-layout,.agent-layout{grid-template-columns:1fr}.console-banner{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width: 720px){.app-shell{padding:20px}.topbar,.panel-header{flex-direction:column}.nav-switch{width:100%}.nav-chip,.send-button{justify-content:center}.composer-row{display:block}.composer-shell{grid-template-columns:1fr;align-items:stretch}.composer-actions{width:100%;justify-content:flex-end}.send-button{min-width:112px}.console-banner{grid-template-columns:1fr}}